Zendesk AI

62.8 / 100 · #94 overall Ranked

Zendesk AI helps customer service teams resolve requests faster with AI agents, Copilot, intelligent automation, and trusted knowledge in one platform.

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Pricing typepaid
Websitehttps://www.zendesk.com/service/ai/
Use casesCustomer support (#2)

Score breakdown

ComponentPointsEvidence
Traction verified
12.9/251 HN stories linking to it (12 mo), pctl 52% in all tools
Momentum provisional
7.5/15Needs 30 days of score history; neutral midpoint
Product quality verified
21.4/256/7 checklist items found on live site (checked )
Value verified
6/15Pricing type 'paid' — manual review of pricing page 2026-10-16: Only a free trial; plans from $19/month
Reliability / freshness verified
10/10Homepage check 2026-10-16: HTTP 200
Editor / community rating provisional
5/10No ratings yet; neutral 5/10

Product-quality checklist

✅ Docs/helphttps://support.zendesk.com/hc/en-us/
✅ Pricing pagehttps://www.zendesk.com/pricing/
✅ API/developershttps://www.zendesk.com/platform/
✅ Privacy policyhttps://www.zendesk.com/privacy
✅ Termshttps://www.zendesk.com/legal
❌ Changelog/blognot found on site
✅ Security/compliancehttps://www.zendesk.com/trust-center/

Data checked 2026-10-16. Think this is wrong? Dispute a score.